Return Policy

Changed Your Mind?

Eligible products may be returned within 30 calendar days after delivery. For a preference-based return, such as a change of mind, the item must be unused, clean, complete, and in its original condition.

Please include the original packaging and all supplied components, such as panels, connectors, dividers, or other accessories included with your particular product.

Start with a Return Request

Email our support team using the contact details at the top of this page and provide:

• Your order number.
• The product name.
• The reason for your return.
• Relevant photographs or videos, where applicable.

These details help us review the request and explain the next steps.

Wait for Approval Before Shipping

Please obtain return approval before sending a product back and follow the written return instructions provided by our support team.

Understanding Return Shipping Costs

For preference-based returns, customers are generally responsible for the cost of shipping the item back.

Any original delivery charge may be nonrefundable, except where a refund is required by applicable law.

Damaged, Incorrect, or Incomplete Items

If your product arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us and include clear supporting photographs or videos.

We will provide an appropriate replacement, refund, or return solution without charging you costs caused by our error.

Conditions That May Affect Eligibility

Products that have been used, altered, damaged after delivery, or returned with required components missing may not qualify for a preference-based return.

Where applicable, certain  hygiene-sensitive products may also have restrictions after use. Any applicable restriction will be stated on the product page or explained by customer support.

These preference-based conditions do not remove the protections described above for damaged, defective, incorrect, incomplete, or materially misdescribed items.

Inspection & Refund Processing

Once an approved return has been received and inspected, an eligible refund will be initiated within 5–10 business days.

Business days mean Monday through Friday, excluding applicable public holidays. Calendar days include weekends and holidays.

When the Refund Appears

Initiating a refund and seeing it appear in your account are separate stages. After we initiate the refund, the posting time depends on the relevant financial institution or payment service provider.

Have a question about an eligible refund? Contact our support team with your order number so we can review the available details.